Well, turns out that it's not the actual credit union we use but their security company. So what I'm going to do first is send some emails to the appropriate people. I've done stuff like that before, but it still wasn't (isn't) going to satsify me. I don't need them to say sorry... I need them to repair their problem.
Depending on if/when I get a reply (they have a week), I'm going to call my customer service number...I should be nice and calm by then and able to use my words instead of grumbling curses and whatever poor sap had to pick up the phone. I'm also going to record the convo. Depending on what happens there, I may or may not post that conversation somewhere.
Eventually, if I still don't feel better, and they still won't verbalize an understanding of the need to fix this problem, I'll make a big enough stink anywhere I can think of until I feel better. Then it doesn't matter if they do anything or not. =)
This security company already has a ton of complaints out on it, so I'm not entirely sure why this credit union is using them. Meh.
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ninetydegrees
no subject
on 2010-09-08 03:00 pm (UTC)Depending on if/when I get a reply (they have a week), I'm going to call my customer service number...I should be nice and calm by then and able to use my words instead of grumbling curses and whatever poor sap had to pick up the phone. I'm also going to record the convo. Depending on what happens there, I may or may not post that conversation somewhere.
Eventually, if I still don't feel better, and they still won't verbalize an understanding of the need to fix this problem, I'll make a big enough stink anywhere I can think of until I feel better. Then it doesn't matter if they do anything or not. =)
This security company already has a ton of complaints out on it, so I'm not entirely sure why this credit union is using them. Meh.